Return & Refunds

Our refund policy allows for exchanges or refunds only under specific conditions:

If the customer receives a product different from what was ordered, we will arrange for a free pickup of the incorrect item.
Upon receiving the incorrect product, we will dispatch the correct product or process a refund within 7 working days.
The product must be unused, and the packaging must not be damaged or tampered with.
The product must be returned in its original, sealed packaging.
All supporting documentation such as the receipt of purchase, price tags, labels, warranty card, and any accessories must be included.

If the customer receives a damaged product, they may request a refund, provided they provide video proof of the damage.
Customers are required to record a video while unboxing and unwrapping the product from the delivery packaging. This video will serve as proof of the damage.
In the case of mobile phones, any claims regarding performance issues, refunds, replacements, or repairs will be handled by the respective brand.
If video proof is not provided or if the video is taken after the product has been unboxed, the refund request will not be processed.

Refund requests due to a change of mind will not be accepted.
Only valid claims regarding incorrect or damaged products as mentioned above will be processed.

If a refund is approved, the payment will be processed within 28 days from the date of approval.

In cases where the product is damaged during shipping, the claim must be made with the shipping company directly. We are not responsible for damage caused by shipping services.
Refunds or replacements will not be provided if the damage is due to the shipping process.

For any questions or concerns regarding this policy, please contact us at info@miangroup.com.pk.